EST. 2004 CONSULTING BASED SERVICES AGENCY

“Be the spark to ignite growth, solve the impossible, and turn every challenge into success.”

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Leadership

Two Generations. One Practice.

Edmond Raphino

Chairman, President & Chief Executive Officer

Edmond Raphino is a seasoned IT consultant and systems specialist with three decades of experience optimizing enterprise technology. Over his career he has served as a trusted partner to some of the largest institutions in banking, insurance, technology, and financial services — including Citigroup (Citicorp), Honeywell, American Express, Epsilon, JPMorgan Chase, John Hancock, and Arbella Insurance. That work spanned mainframe operations, cross-platform systems administration, database management, batch production, and disaster recovery planning in environments where downtime was never an option. As founder and principal consultant at Consulting Based Services Agency, Edmond bridges the gap between complex infrastructure and seamless operational execution, using a rigorous six-step problem-solving process to help organizations clarify bottlenecks, analyze root drivers, and install systems that actually hold.

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Edmond F. Raphino

Chairman, President & Chief Executive Officer

Consulting Based Services Agency

· Leadership· Vision· Strategy· Impact

Josephine Raphino

Chief Communications Officer

A Bentley University graduate (Supply Chain and Business Administration, with a Marketing minor), Josephine Raphino brings a rare combination of analytical rigor and execution discipline to business operations and process improvement. With core competencies in logistics, procurement management, and continuous optimization, she has a proven track record of managing multi-stakeholder projects in high-stakes environments — from independently managing corporate procurement budgets and streamlining vendor supply chains to directing end-to-end event operations for large-scale programs. Backed by advanced skills in predictive data analytics and modern AI-driven operational tools, Josephine helps organizations spot hidden inefficiencies, compress operational cycles, and build stronger structural backbones.

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Josephine S. Raphino

Chief Communications Officer

Consulting Based Services Agency

· Purpose· Passion· Progress